"Our DIY Audit Policy"
Your Trusted Guide to Business Excellence: Transparent, Fair, and Hassle-Free.DIY Audit Policy
At Dinewise, we take immense pride in the quality of our Do-It-Yourself (DIY) audits, crafted over months of preparation and backed by years of real-world hospitality experience. While we’re confident that our audits deliver exceptional value, we understand that we may not meet every customer’s expectations. With this in mind, we’ve created a clear policy to ensure fairness, transparency, and mutual respect.
Money-Back Guarantee
We stand by the quality of our audits. If, for any reason, you do not find our DIY audit to be good value, you may request a full refund within 10 days of purchase.
To claim a refund, please follow these steps:
Submit Your Request: Email us at [insert email] with the subject line “Refund Request: DIY Audit.” Include the name of the paying account and your venue name.
Provide Feedback: To help us improve, please include specific feedback about why you felt the audit did not meet your expectations.
Processing Time: Refunds will be processed within 7 business days after we review your request.
Note: Refunds are issued only to the original payment method.
Non-Disclosure Agreement
By purchasing and using our DIY audit, you agree to maintain the confidentiality of its content. This includes:
Not sharing, reproducing, or distributing the audit materials in any form without prior written consent from Dinewise.
Not using the audit content for commercial purposes outside your own business.
The audit materials are proprietary and copyrighted by Dinewise. Any unauthorized use may result in legal action.
Evaluating the interaction between staff and customers, focusing on service quality and customer satisfaction. Restaurant-Bar-Terrace-Take away – Defined by Management
Assessing the standards of the food served, including taste, temperature, presentation, and variety. Reception- Appearance – Cutlery-Crockery-Hot & cold
Reviewing hygiene practices, proper food handling, and compliance with health and safety. Equipment-rooms fridges-Other machinery regulations.
About 40 Questions
Examining marketing strategies, brand presence, digital engagement, and promotional activities.
Focusing on training programs, employee skill enhancements, and career development opportunities. Contracts & Labour issues
Ensuring adherence to all relevant laws and regulations, including licensing, employment law, and accessibility.
This section focuses on your adherence to HACCP principles, ensuring that your food safety management system is effectively identifying and managing biological, chemical, and physical hazards. It evaluates critical control points, monitoring procedures, corrective actions, verification procedures, and record-keeping to ensure food safety throughout your supply chain.
Assess the reliability, functionality, and integration of your POS system within daily operations. This section examines how your POS system enhances service delivery, supports inventory management, facilitates customer transactions, and integrates with other technology systems to streamline operations and improve the customer experience.
Terms of Use
Personal Use Only: The DIY audit is intended solely for the use of the purchasing individual or business.
Accuracy of Information: While we strive to provide accurate and up-to-date information, Dinewise is not responsible for any errors, omissions, or interpretations of the audit content.
No Guarantees: The audit is a self-assessment tool. While it is designed to help you identify areas for improvement, Dinewise makes no guarantees regarding specific business outcomes.
Modifications: You may adapt the audit to suit your business needs. However, any modifications are done at your own discretion and responsibility.
Future Customizations: If you wish to include tailored questions or additional sections, we offer customization services at an additional cost. Contact us for details.
Limitation of Liability
Dinewise shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of the DIY audit. This includes, but is not limited to, loss of revenue, profits, or data.
Contact Information
If you have any questions about this policy, need assistance, or want to explore additional customization options, please contact us:
Email: [info@dinewise.uk]
Phone: [089 948 1299]
This policy is effective as of 01/09/2024 and is subject to updates. By purchasing and using the DIY audit, you agree to the terms outlined above.
Remember
We are the health check experts
From mystery shopping that evaluates customer experience to detailed stock takes and profit and loss analysis, we provide valuable insights to optimize your business performance.
Our total health check covers all aspects of your operations, ensuring every area—from marketing strategies to food quality and kitchen equipment meets the highest standards. We take a holistic approach to improving efficiency, profitability, and customer satisfaction, helping you identify strengths and areas for improvement. Whether you’re looking to boost your food service offerings, enhance operational processes, or ensure compliance with industry standards.