"See Your Business Through Your Customers’ Eyes"
& Lets Make Every Customer a Repeat CustomerIn today’s competitive hospitality landscape, delivering exceptional customer experiences is the key to staying ahead. Our Mystery Shopper audits provide you with a unique, unbiased perspective of your business—capturing every detail, from the warmth of your welcome to the quality of your service and ambiance.
Through our comprehensive, real-world evaluations, we identify opportunities you might not see from the inside. With a focus on actionable insights and tailored recommendations, we empower you to fine-tune your operations, exceed customer expectations, and drive revenue growth.
This is more than an audit—it’s a pathway to understanding your customers better and building lasting loyalty.
We place ourselves in your customers’ shoes to experience your business the way they do. From the moment our mystery shoppers step through your doors, they evaluate every detail:
The warmth and efficiency of your staff’s greeting.
The atmosphere and cleanliness of your space.
The quality, presentation, and consistency of your food and beverages.
The attentiveness and professionalism of your team throughout the visit.
This process is designed to mimic a genuine customer experience, ensuring you receive real, unbiased feedback. By observing your establishment discreetly, we capture the nuances that impact customer satisfaction, from first impressions to lasting memories.
Delivering exceptional service goes beyond great food—it’s about creating memorable experiences that keep customers coming back. But how do you know if your team is delivering that consistently?
Our Mystery Shopper service exists to provide you with unbiased, professional feedback about every touchpoint in the customer journey. By identifying both strengths and opportunities, we empower you to refine operations, improve staff performance, and ensure your venue shines in the competitive hospitality market.
We don’t just evaluate; we help you understand how to elevate your customer experience, ensuring your guests leave with smiles—and come back for more.”
Through our comprehensive, real-world evaluations, we identify opportunities you might not see from the inside. With a focus on actionable insights and tailored recommendations, we empower you to fine-tune your operations, exceed customer expectations, and drive revenue growth.
This is more than an audit—it’s a pathway to understanding your customers better and building lasting loyalty.
Our insights help transform your business by focusing on what truly matters to your customers. Here’s what you’ll gain from our service:
Honest Feedback: Unfiltered insights into what your customers experience.
Stronger Customer Loyalty: Make every visit unforgettable, ensuring repeat business.
Higher Revenue: Identify missed opportunities and maximize upselling potential.
Enhanced Team Performance: Recognize training needs and motivate staff to excel.
Improved Brand Reputation: Consistency and excellence make your venue stand out.
With actionable insights, you’ll have everything you need to fine-tune your business and exceed expectations every time.”
Our assessments are designed to cover every aspect of your operation that impacts customer satisfaction and loyalty. You can explore the specific areas we evaluate below.
Areas covered:
Location and Entrance
Arrival and Greeting
Table Setup and Cleanliness
Initial Drink and Menu Service
Order Taking and Timing
Drink Replenishment and Table Maintenance
Dessert and After-Dinner Drinks
Food and Drink Satisfaction
Billing and Exit
Value for Money
Covering:
Acknowledgment and Service
Order Taking and Drink Knowledge
Drink Preparation and Service
Staff Appearance and Interaction
Service Speed and Suggestions
“Efficiency is key outdoors.”
We evaluate how quickly service is delivered and whether staff make appropriate suggestions for drinks or meals.
Food and Drink Service
“Outdoor service with a smile.”
Reviewing the quality of food and drinks served on the terrace and how well staff handle the unique challenges of outdoor dining.
Cleanliness and Maintenance
“Hygiene is non-negotiable.”
Assessing the cleanliness and maintenance of restrooms, including supplies and overall condition.
Venue Cleanliness and Atmosphere
“Every corner counts.”
We observe the cleanliness and overall ambiance of the venue, from decor to lighting and background music.
Food and Drink Enjoyment
“Are your guests delighted?”
Evaluating the enjoyment and satisfaction levels of food and drinks.
Feeling Valued
“Customer care drives loyalty.”
Assessing whether guests feel valued and appreciated throughout their visit.
Value for Money and Recommendation
“Would guests return or recommend?”
Determining whether the overall experience encourages repeat visits and recommendations.
Does your venue speak for itself—before, during, and after a visit?
"Discover What Sets You Apart—and Where You Can Improve"
