Details Matter: Family-Friendly & Spotless

Your restrooms reveal more than you think.

THE MYSTERY SHOPPER

WITHOUT

MYSTERY

Restroom facilities are an essential aspect of the guest experience, often leaving a lasting impression on your customers. Cleanliness, functionality, and thoughtful amenities, such as baby changing areas, contribute to the overall perception of your venue. This evaluation ensures your restrooms reflect the same high standards as the rest of your establishment, enhancing guest satisfaction and comfort.

Cleanliness and Maintenance

Are restrooms regularly cleaned and well-maintained throughout the day?

Are fixtures such as sinks, toilets, and hand dryers in proper working condition?

Hygiene and Supplies

Are soap dispensers, toilet paper, and hand towels or dryers adequately stocked?

Are hygiene measures visibly implemented, such as sanitary bins and touch-free facilities?

Baby Changing Facilities

Is a baby changing station available, clean, and conveniently located?

Are additional amenities, such as wipes or disposal bins, provided for parents?

Accessibility and Design

Are restrooms accessible for all guests, including those with mobility challenges?

Is the design thoughtful, with clear signage and a welcoming layout

Ambiance and Presentation

Is the restroom decor aligned with the venue’s overall theme and branding?

Does lighting, scent, and overall ambiance create a positive impression?

Cleanliness and Maintenance

Regularly maintained restrooms demonstrate professionalism and care, reassuring guests of your overall standards.

Hygiene and Supplies

Adequately stocked and hygienic facilities enhance guest comfort and reduce complaints.

Baby Changing Facilities

Providing family-friendly amenities broadens your customer base and fosters loyalty among parents.

Accessibility and Design

Accessible and thoughtfully designed restrooms ensure inclusivity and cater to all guests, enhancing your venue’s reputation.

Ambiance and Presentation

A well-presented restroom leaves a positive, lasting impression, reinforcing your attention to detail and commitment to quality.

Interior Cleanliness and Layout

A well-maintained and organized interior enhances guest comfort and encourages longer stays.

Decor and Ambiance

Thoughtful decor and ambiance make your venue memorable, increasing guest satisfaction and return visits.

Atmosphere Consistency

A cohesive and consistent atmosphere strengthens your brand identity and guest loyalty.

Accessibility and NavigationA terrace that accommodates all guests enhances inclusivity and widens your customer base.

Guest Comfort and Engagement

Engaging service makes guests feel valued, encouraging them to return and recommend your venue.

"Discover What Sets You Apart—and Where You Can Improve"

MARKETING
RESTROOM FACILITIES
VALUE
TERRACE
BAR
APPEARANCE
CUSTOMER EXPERIENCE

Do amenities like hand soap, paper towels, or dryers meet guest expectations?

Is the baby changing station accessible, hygienic, and well-stocked?

Are the facilities clean, odor-free, and thoughtfully designed?